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Entrematic Belgium NV was founded in 1987 and was the innovator of flexible rolling doors. Today it is the world’s leading manufacturer and a world benchmark for High Performance Doors (HPD).
Entrematic Belgium NV operates 3 brands of high speed doors: Dynaco, Nergeco and Ditec.
Headquartered in Moorsel (Aalst), they are looking for a multilingual Technical Customer Service Engineer to support their on-site technicians and engineers who are installing, maintaining and troubleshooting HPD products all over the world.
Is this the challenge you are looking for ?
In this function you fulfill a crucial role in the High Performance Doors' (HPD) Customer Service organization, a multinational team that comprises 11 team members.
Your primary responsibility is that of the Technical customer support. Additionally, and this to allow you to keep your technical knowledge about Dynaco's products up to date and in line with the needs of the field, you will be organizing technical training for your team.
More specifically: - you manage the problem solving of all technical questions/issues of your clients (i.e. on-site support and service technicians/engineers) - you assist your clients in the troubleshooting of errors, malfunctions, ...
You report directly to the manager of the team.
- You have a technical bachelor or master degree with a minimum of 3 years working experience; - You have a good knowledge on mechanics, electromechanics, electricity and electronics; - You are hands-on. A previous function as a field engineer or on-site support engineer is a plus; - You can present a technical training experience; - You are fluent in English and you have a good knowledge of French; - You are a strong communicator and are capable of assisting experienced technical professionals - on the phone or by email - in various countries in resolving their technical issues; - You present excellent problem solving skills; - You are a self starter and a team player; - You are characterized by patience, eagerness to learn, and entrepreneurship.
what do we offer?
- A challenging function with a lot of responsibility. - The opportunity to become a technical expert in managing the problem solving of issues/questions in the field. - A financially strong employer for more than 25 years, with a strong growth potential. - A competitive salary with extra-legal benefits.